Terms & Conditions
PAYMENTS
We accept the following methods of payment: bank transfer for deposit and cash or bank transfer for any outstanding amounts.
DEPOSITS
For all our products we require a 50% deposit on confirmation of your order which is non-refundable. Orders are not fully confirmed until the deposit has been received and acknowledged by Imi’s Cakes. We will issue an order confirmation to you via email. For the deposits, we require payment done by bank transfer only.
PRODUCTS
All our cakes are bespoke, hand decorated and baked with love from our home kitchen.
We reserve the right to publish photographs of your order onto our social media pages and our website.
As our kitchen is NOT allergy-free. We cannot guarantee that our products are free from any ingredients that may contain food allergies, but all efforts are made to minimise this risk. We recognize the seriousness of food allergies but we do not accept any liability for any damage to health or any distress caused to you by the consumption of any of our products.
Upon collection of the ordered product, no further changes can be made.
DECORATION
All our cakes are bespoke and as such the design and decoration for each cake is unique. All our cakes that have been produced are displayed on our website
We try to ensure all aspects of our cakes are edible, but we cannot accept any responsibility for any harm caused by consuming any non-edible decorations.
CANCELLATIONS
All cancellations must be sent to us by email to imiscakes@outlook.com.
If you cancel within 7 days of collection date, we have the right to keep the 50% deposit on all cancellations to cover the costs of the products.
We have the right to cancel orders up and until the point that we receive the payment of 50% deposit for the ordered products.
We have the right to cancel an order, in the circumstances of an unfortunate event which is out of our control, such as fire, ill health, power cut. Under these circumstances we will inform you of your cancellation as soon as possible either by email or phone. We will refund the amount that you have paid at the time of order.
DESIGN CONDITIONS
To help us create your bespoke cake/cakes, we will ask you to send us a picture of a cake that shows us your design requirements. As our cakes are handmade, we will always do our best to reproduce the image exactly. However, as we make all our cakes with our hands, while every effort is made to ensure we do our best, a small amount of variation may be needed from the design requested or picture supplied.
If you are unsure of your design, please let us know when the deposit is paid.
ALTERATION & CHANGES
It is the customer’s responsibility to advise of any design alteration or changes to the order by email to Imiscakes@outlook.com.
Any alterations and changes must be made to us by 7 days of the collection date.
If any alterations or changes are requested, we have the right to pass on any charges that may occur due to the alteration requests.
If we are unable to accommodate the alteration request, due to ingredients being unavailable or other circumstances out of our control, we have the right to refuse the request. Under these circumstances if the customer chooses to cancel the order your deposit will be returned.
ALLERGIES & SPECIAL DIETARY REQUIREMENTS
Please be aware that Imi’s Cakes is not an allergy-free kitchen. We cannot guarantee that our products are free from any ingredients that may contain food allergies, but all efforts are made to minimise this risk.
We recognise the seriousness of food allergies and we recommend that you contact us before you place an order to inform us off any food allergies that you may have. It is the responsibility of the customer to ensure allergen information is passed on to those consuming the cake.
DAMAGES
Once the product is collected, we are not responsible for any damage that may occur once the products leave our premises.
PORTION GUIDE
Cakes: Number of servings per cake as detailed on website. This is a guide only.
Brownies: Brownies are available in boxes of 6, 12 or 24.
Cupcakes: Cupcakes are available in boxes of 6, 12 or 24